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FAQ
THE MOST COMMON QUESTIONS
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What is your return policy?Because each bag is made to order, they are non-refundable. However, if there is ever an issue with your order, contact us at info@candornewyork.shop.
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What is your standard shipping policy?Currently we are only shipping to the continental US. We do not ship to P.O. boxes. Standard Shipping: $10 USPS Priority Mail 5-7 business days
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Do you accept cancellations?Cancellations must be made within 2 hours of order placement. No exceptions. To cancel your order, please email info@candornewyork.shop .
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Tag us in your social media posts!We'd love to see how you style your CANDOR NEW YORK purchase so be sure to tag @candornewyork_ on IG so we can see it.
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How long will it take for me to receive my item?The entire production to door process takes about 3-4 weeks.
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